Integration
AggreGate system captures live, up-to-date information about all of your products in the field, giving your enterprise systems real-time data to speed operations. For example, detected product faults can trigger automatic generation of a trouble ticket in a Service Desk system, dispatching field technicians with detailed information on required repairs. Usage data can be sent to billing and supply chain management systems eliminating error-prone manual steps and reducing process time delays from months to minutes.
Enterprise integration is enabled through any supported protocol, open-source Java/.NET/C++ APIs, as well as web services. These integration methods provide access to all available system and device data, management operations and event history.
Integration Examples
Below are some examples of third-party systems that are often integrated with AggreGate-based products and solutions:
For Network Management:
- Asset Management
- Service Desk
- Customer Relationship Management (CRM)
- IT Service Management (ITSM)
- Operation/Business Support System (OSS/BSS)
For SCADA/HMI:
- Manufacturing Execution System (MES)
- Enterprise Resource Planning (ERP)
- Enterprise Asset Management (EAM)
- Facility/Building Management System
- Fleet Management/Logistics
For Time and Attendance:
- Payroll
- Access Control
- HR Management
For Access Control:
- Video Surveillance
- Badging
- Building Automation
